Frequently Asked Questions

MailboxLab LLC is a U.S.-based housing lead generation and professional matching platform. We connect renters and home buyers with licensed real estate professionals across the United States.

No. MailboxLab LLC is not a real estate brokerage, listing service, or property management company. We do not negotiate contracts or represent buyers or renters. Our platform operates exclusively as a professional introduction and lead routing service.

No. We do not host MLS listings or display property databases. We operate solely as a professional introduction platform, connecting consumers with licensed agents who have access to local market inventory.

Submitting a housing inquiry through our platform does not require any payment. We facilitate introductions to licensed professionals at no cost to the consumer. Any fees associated with real estate transactions are handled directly between you and the licensed professional.

Your inquiry is processed through our internal routing framework and may be shared with licensed real estate professionals operating in your selected state. A professional may contact you directly via phone, email, or SMS to discuss your housing needs.

Licensed real estate agents, brokers, or property managers affiliated with brokerage firms may contact you. All professionals in our network operate under state licensing requirements and are subject to their respective brokerage regulations.

No. MailboxLab LLC does not participate in any negotiations or transactions. Any negotiation or contractual activity occurs solely between you and the licensed professional you choose to work with.

No. You are not obligated to enter into any agreement unless you voluntarily choose to do so. Submitting an inquiry simply opens the door to a professional introduction — the rest is entirely up to you.

We collect: full name, email address, phone number, housing interest category (renting or buying), and geographic preference (state). This is the minimum information needed to route your inquiry to the right professional.

Your information may be shared with licensed real estate professionals for the purpose of responding to your housing inquiry. It is not sold to advertisers or unrelated third parties. Detailed data handling practices are outlined in our Privacy Policy and CCPA disclosures.

You may opt out of communications from licensed professionals through standard opt-out mechanisms provided within those communications (reply STOP to SMS, unsubscribe from emails, or request removal by phone). You may also submit a data request through our Privacy Policy procedures.

Yes. All lead forms include clear TCPA consent disclosures. By submitting an inquiry, consumers acknowledge that licensed professionals may contact them via phone, email, or SMS. Consent is never a condition of any purchase. Standard message and data rates may apply.

Yes. MailboxLab LLC supports and adheres to the principles of the Fair Housing Act. We do not discriminate on the basis of race, color, religion, sex, disability, familial status, national origin, or any other protected classification under federal or applicable state law.

You can reach us at: 855-959-3533 or support@mailboxlab.com. Our mailing address is 5601 Bridge St, Fort Worth, TX 76112, United States. We're happy to address any questions or concerns about our platform or your submitted inquiry.